Customer FAQ

Yes. Every piece is authenticated in-house, drawing on our expertise since 2007 together with Entrupy – the AI-powered authentication technology used across the luxury resale industry. Eligible bags and leather goods can be issued an Entrupy Certificate that you can verify online. We never list anything we cannot fully verify – if an item doesn't pass, it is not sold.

We curate high-quality secondhand fashion. Some pieces are new or unworn, others gently used – the exact condition is stated on every listing. See our Items Condition guide for what each grade means.

Yes. Almost everything we sell is one-of-a-kind, so once a piece is gone, it's gone. If you love something, we recommend not waiting – or adding it to your Wishlist.

Most of our items are not kept on the shop floor, so in most cases you order online first. If, when your piece arrives, it isn't as described or shown in the photos, you're free to decline it – you're never obligated to complete a purchase you're not happy with. You're also welcome to visit our store in Holargos, Athens; it's best to contact us first about a specific piece.

Yes. To secure a piece, you can place a downpayment by bank transfer and pay the balance in store when you collect it. Get in touch and we'll arrange it.

We combine the hands-on expertise our team has built since 2007 with Entrupy, an AI-powered authentication service used across the luxury industry. We examine materials, stitching, hardware, engravings and serial numbers, alongside any proof of purchase or authenticity cards. Only pieces we can fully verify are listed.

Every listing carries a condition grade, a condition description, and detailed photos of the actual item, so you know exactly what to expect. Full definitions are on our Items Condition page.

For eligible bags and leather goods, we authenticate with Entrupy and can provide an Entrupy Certificate – an independent verification you can look up any time with its certificate number at Entrupy's certificate search. Entrupy's authentication is backed by its own financial guarantee, and beyond that, we stand behind every piece we sell: if an item is ever found not to be authentic, we refund you in full.

Contact us right away with photos and we'll re-inspect it. In the unlikely event a piece cannot be verified, you're entitled to return it for a full refund under our Returns policy.

We accept credit and debit cards, including Visa, Mastercard, American Express and Discover, as well as bank deposit, PayPal and Klarna (pay in 3 interest-free installments). See our Payment Methods page for full details.

Yes. Payments are processed through Shopify's secure, encrypted checkout. Your card details are never stored on our side.

Yes. You can reserve an item with a downpayment by bank transfer and settle the balance in store when you pick it up. Contact us to set it up.

We ship within Greece and internationally. Full details are on our Shipping & Delivery page.

Shipping is calculated at checkout based on your destination. Delivery times vary by location – see Shipping & Delivery for estimates.

Orders shipped outside the EU may be subject to import duties or taxes set by your country. These are the responsibility of the recipient and are not included in our prices.

Once your order ships, we'll email you tracking details so you can follow it to your door.

Yes. As you're buying online from a business based in Greece, you have the right to return your order within 14 days of receiving it. The item must be unused and in the same condition you received it, with any tags and packaging intact. See our full Returns policy.

Once we receive and inspect your returned item, we'll refund your original payment method. See our Returns policy for timeframes.

Contact us as soon as possible. If your order hasn't shipped yet, we can cancel it for a full refund.