Return Policy
Your right of withdrawal
If you bought from Brandsamsara online, you have the right to withdraw from the contract within 14 calendar days without giving any reason.
The 14-day period begins on the day you, or a third party you have designated other than the carrier, take physical possession of the goods. If your order is delivered in more than one shipment, the period begins on the day you receive the last item.
You do not need to give us a reason, and we will not ask you for one.
Purchases made in our store
This policy applies to contracts concluded online. Purchases concluded in person at our Athens boutique are not distance contracts and are not covered by the statutory right of withdrawal, because you were able to examine the item before buying it. Visiting our store before buying online does not affect your online purchase — if the contract was concluded through our website, this policy applies in full.
How to withdraw
You can tell us in any of the following ways, before the 14-day period expires:
- by email to contact@brandsamsara.com
- by post to Brandsamsara, 56 Perikleous Avenue, 15561 Cholargos, Athens, Greece
- by telephone on +30 210 6522735
You may use our withdrawal form, but you are not obliged to — any clear statement that you are withdrawing is enough.
Download the withdrawal form (PDF)
To meet the deadline, it is enough that you send your statement before the 14 days expire. We will acknowledge receipt of your withdrawal by email without delay.
Sending the item back
Send the item back to us without undue delay and in any event within 14 days of telling us you are withdrawing. The deadline is met if you dispatch the goods before that period expires.
Please include, where you still have them, the proof of purchase and anything that came with the item — authenticity cards, dust bag, box, straps and any other accessories.
Return shipping costs are yours to pay. For international returns using an express courier these typically run €25–50, depending on the destination country and the size of the item.
We can arrange a courier collection for you if you prefer — contact us and we will organise it, with the cost charged to you. You are equally free to send it back yourself using any carrier.
Download the return form (PDF)
Your refund
We will refund all payments we received from you, including the standard delivery cost of sending the item to you, without undue delay and in any event within 14 calendar days of the day we are informed of your decision to withdraw.
If you chose a more expensive delivery method than the cheapest standard option we offer, we refund the cost of the cheapest standard option.
We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.
We may withhold the refund until we have received the item back, or until you have supplied evidence that you have sent it back, whichever happens first.
Condition of the item
You are free to handle and inspect the item as you would in a shop, to establish its nature, characteristics and how it works. Doing so does not affect your right to withdraw, and does not depend on whether our tags remain attached.
You are, however, liable for any diminished value of the item resulting from handling beyond what is necessary to establish those things. Where that applies, we may deduct a corresponding amount from your refund, and we will explain the deduction to you in writing.
When the right of withdrawal does not apply
The right of withdrawal does not apply to goods made to your specifications or clearly personalised — that is, non-prefabricated goods manufactured on the basis of your individual choice or decision. In our catalogue this covers only items produced or altered to your individual order, such as monogramming, hot stamping, made-to-order pieces, or alterations carried out at your request.
This is the exception in Article 3ιβ(γ) of Law 2251/1994 and Article 16(c) of Directive 2011/83/EU.
Faulty items, items damaged in transit, and authenticity
The right of withdrawal above is separate from, and additional to, your statutory rights where an item is faulty or not as described. Those rights are set out in articles 534 et seq. of the Greek Civil Code and are not limited by this policy.
Every item we sell is authenticated before dispatch. If an item is proven not to be authentic, or is materially different from its description, we will refund you in full and we will pay the return shipping.
If your parcel arrives visibly damaged, please point this out to the courier on delivery and contact us immediately, ideally while the courier is still present.
Dispute resolution
Under Directive 2013/11/EU, incorporated into Greek law by Joint Ministerial Decision 70330/2015, consumers in the European Union have access to Alternative Dispute Resolution bodies.
The European Commission's Online Dispute Resolution (ODR) platform has been permanently closed. Current guidance on dispute resolution options in the EU is available at https://consumer-redress.ec.europa.eu
You can also contact the Greek Consumer Ombudsman (Συνήγορος του Καταναλωτή) or the Consumer Line 1520.
Seller details
Brandsamsara — Athanasios Papathanasiou
56 Perikleous Avenue, 15561 Cholargos, Athens, Greece
VAT (ΑΦΜ): 077056998 · ΓΕΜΗ: 066578503000
Tel: +30 210 6522735 · Email: contact@brandsamsara.com